Congratulate With Penfolds

How long will my hamper take to be delivered?

Standard Delivery:

Sydney Metro: 1 Day

Outside Syd Metro, County NSW & Canberra: 2- 4 Days

Melb & Bris: 3 - 5 Days

WA,SA,& TAS: 5-7 Days

NT: 7- 11 Days 

Express Delivery:

Sydney Metro: Next Day

Outside Syd Metro, County NSW, Melb, Brisb & Canberra: 2-3 Days

SA & TAS Metro: 2-3 Days

Perth Metro: 2-4 Days

NT: 3-5 Days

Startrack

Most locations are 1-2 business days. 

Please note the delivery timeframes above are a guide and some locations in country and rural areas will take longer.

Deliveries are made Monday to Friday via Australia Post & Startrack. Hamper deliveries will not be made over the weekend or public holidays.

Cut off times for our orders are 12:00pm Australian Eastern Standard Time.

Commonly Asked Questions

How will my hamper be packed?

All our hampers come packed in our signature high quality black or white magnetic boxes, which can be used again as a keepsake or gift box. Our products are securely placed on our marble tissue paper and shredded paper where necessary.
Boxes are finished with our luxurious satin ribbon, double bowed for a stunning full finish and our Lifes A Hamper swing tag.
Complimentary gift card with message come with all our gift hampers.

How long will it take my hamper to be dispatched?
Orders placed prior to 12pm will be dispatched the same day or dispatched in accordance to your chosen delivery date.

Photography
Some of our hampers have additional props included for photography purposes. Please note these props are not included in our hampers and only the listed items.
 
Can I set up a corporate account?
Yes, you can. This is available to corporate customers wishing to place ongoing orders on a regular basis. Please call us to discuss your corporate needs.

Do you create custom corporate gifts?

Yes, we do! We are able to work closely with you in designing a hamper which meets your vision & brief. We offer our corporate customers customised branding options available at an additional charge. Please contact us to find out more.
 
What if I would like a custom made hamper? How do I create a custom hamper?
Creating a custom hamper is simple. We suggest you look through our website for any products you may want to include in your hamper. Call or email us at sales@lifesahamper.com.au with your chosen products and we will work on designing your gift hamper for you. We will keep in touch via email throughout the entire process.

Can I change products/alcohol within your hampers?

Yes. Simply contact us and we are more than happy to customise or swap products to suit what you are after. We will then send you an invoice for payment based on the product changes within the hamper.

Can I add products to my hamper that you do not stock?

Contact us at sales@lifesahamper.com.au or call is on 0423 911 300 with your choice of product and we will do our best to source your item to include within your hamper. We will then send you an invoice for payment. Please note payment must be made prior to Lifes A Hamper purchasing any specific products.

Returns/Cancellations
Should you wish to cancel your order after placing it, please email our customer service team on sales@lifesahamper.com.au as soon as possible. Cancellations will only be made if hampers have not yet been packed or dispatched from our warehouse. Should you wish to stop a hamper from being delivered whilst in transit, you will also be charged with a redirection delivery cost passed on from our courier company.
 
Can I change my order after placing it?
As long as the hamper is not packed or has left our warehouse, we will try our best to change your order. Please contact us on 0423 911 300 as soon as possible.
 
I have a question about my order?
Should you have any questions regarding your order please contact our customer service team on 0423 911 300 or at sales@lifesahamper.com.au.
 
There are damaged items in my hamper?
Lifes A Hamper takes great care when packing our hampers to ensure they are packed well & arrive in perfect condition. At times accidents can occur. If an item arrives damaged, please contact us on 0423 911 300 or by emailing a photo of the damaged item to sales@lifesahamper.com.au within 48 hours of delivery.
 
Can I order over the phone?
Yes. Please call us on 0423 911 300
 
Product Replacement/Out of Stock items
In the unlikelihood should a product become unavailable from our supplier we will replace the item with a similar product of equal or greater value.

Payments
All payments need to be cleared before hampers can be dispatched from our warehouse. Please note at times there could be a delay of payments being cleared which may result in delayed dispatched.
 
What payment methods are accepted?
Credit card, Afterpay, Paypal, Direct Deposit, Google Pay, Shop Pay and Latitude Pay.
 
What happens if my gift recipient is not home when it is delivered.
If the gift recipient is not home and you have not given us ‘Authority to Leave the hamper from the Post Office. Calling cards are no longer used within Australia Post so please ensure you provide your recipient's mobile number in order for them to receive safe drop notifications for their delivery. It is the responsibility of the recipient to collect their hamper from the post office. Any hampers returned back to us will incur a re-delivery fee charged to the sender.

Will my hamper arrive on my selected delivery date of choice?

We aim towards your hamper being delivered on your chosen date, however, please keep in mind that we use external delivery companies, and your hamper may experience some delays due to unforeseen circumstances. Delay can also occur when the delivery location is in a remote location.

We highly recommend choosing the Startrack shipping option when wanting your hamper to arrive on a specific day. Head to our shipping page for more information.

Do you deliver to Po Boxes?                                                              

Yes, Australia Post delivers to Po Boxes throughout Australia.

Can I have same day delivery?
We are only able to organise same day delivery for Sydney Metro deliveries only. Orders need to be made over the phone and placed before 12pm. To obtain a quote call us on 0423 911 300.

What are your shipping rates?

We charge a Flat Rate Shipping price of $13.95 Australia wide for standard delivery only. Startrack and express shipping are available at an additional cost based on location. This will be calculated for you at checkout. For bulk orders to one location a discounted shipping rate will be calculated. Email us at sales@lifesahamper.com.au to find out the exact amount.

How do I know if my order has been placed successfully?
Once you have completed your checkout and paid for your order, you will receive an order confirmation/invoice via email.
 
What do I do if my gift recipient has not received their hamper?
Once a hamper has been dispatched from our warehouse, you will receive an email notification with your tracking number. This number can be used to track the parcel through Startrack or Australia Post. If your recipient has not received their parcel, please notify us within 7 days of dispatch. We can then look into the missing parcel's location by placing an inquiry on your behalf. An inquiry response can take up to 3 days. Please understand it is your responsibility to track the parcel and not Lifes A Hamper.
 
What if I forget to add my discount code at checkout?
Unfortunately, we are unable to enter a discount code to your order once it has been placed. You will however be able to use the discount code off your next order. All discount codes are single use only. One per customer.
 
Do you ship internationally?
No currently we do not ship internationally. Only Australia wide.